Terms and Conditions

These terms and conditions explain the main rules for using Cadence Crossing Casino’s website, creating and using a player account, accessing games, taking part in promotions, and using any related services we make available.

By visiting the site, registering an account, depositing, playing, or claiming an offer, you agree to follow these site terms, along with any additional rules shown within the cashier, on a game screen, or inside a promotion’s details. The goal is clarity and fairness - so you know what to expect from the platform, and we know what we can expect from you.

If you do not agree with these conditions of use, please do not create an account or use the services.

Eligibility - Who Can Use Cadence Crossing Casino

Cadence Crossing Casino is intended for adults only.

To use the platform, you must meet all of the following:

• You are at least the legal gambling age where you are physically located.
• You are using the services for personal entertainment, not on behalf of another person.
• Online gambling is lawful in your jurisdiction, and you are responsible for confirming that before you play.

We may restrict or block access in certain countries, regions, or jurisdictions, and we may ask for verification to confirm your eligibility. Access can also be limited based on regulatory, technical, security, or operational reasons.

Getting Started - Account Registration Basics

When you register, you agree to provide accurate, current information and to keep it updated if it changes. This includes details like your name, date of birth, address, email address, and any other information needed to operate your account safely.

Account rules that matter:

• Your account must be opened in your own legal name.
• You may only create and use the number of accounts permitted by Cadence Crossing Casino. In most cases, that means one account per person, household, and device environment, unless we expressly allow otherwise.
• We may refuse an application if we reasonably believe the registration information is incorrect, incomplete, or inconsistent with these platform rules.

Verification and Identity Checks - Why We Ask and What We May Request

To protect players and meet legal, security, and payment requirements, we may request documents or information to verify details such as your identity, age, address, and ownership of payment methods.

Verification may be requested at registration, before a withdrawal is approved, after changes to account details, or when our systems flag unusual activity. Examples of what we may request include a government-issued photo identification card, proof of address, or proof that a payment method belongs to you.

If verification is not completed within a reasonable timeframe, we may restrict account features, delay withdrawals, or suspend certain services until the checks are finished.

Your Account, Your Responsibility - Secure Login and Personal Use Only

You are responsible for keeping your login details confidential, including your password and any access to your email or device that could allow someone else to log in.

Your player account is personal and must not be:

• Shared with anyone else
• Sold, transferred, or assigned
• Used to place bets or take part in promotions for another person

Any activity completed through your account is treated as authorized by you, unless we determine there is evidence of compromised access that we can reasonably verify. If you suspect unauthorized access, contact support as soon as possible.

Money Matters - Deposits, Withdrawals, and Account Balances

Deposits and withdrawals are handled through the cashier using the payment methods available at the time of your transaction. Availability can change based on your location, verification status, bank or network policies, and operational considerations.

Important expectations:

• Processing times can vary. Some transactions may be instant, while others may require manual review or additional verification.
• We may apply reasonable checks before approving deposits or withdrawals, including verifying identity, confirming payment method ownership, and reviewing gameplay activity related to the request.
• Minimums, maximums, fees, and limits may apply and will be displayed in the cashier or communicated during the transaction flow.

Your account balance reflects activity that has been recorded by our systems. If a display or technical error shows an incorrect balance, we may correct it in line with the “Errors and Technical Issues” section below.

Bonus Rules Without the Fine Print Feel - Promotions and Player Offers

From time to time, Cadence Crossing Casino may offer bonuses, free spins, matches, or other promotions. Each offer can come with its own bonus terms, which you must review before opting in or claiming.

Common promotion conditions may include:

• Eligibility requirements (such as age, location, or account status)
• Wagering requirements and contribution rules by game type
• Time limits, expiration windows, and opt-in steps
• Game restrictions (for example, an offer limited to slots, video poker, or poker)
• Maximum conversion, prize limits, or withdrawal caps where applicable

Promotional rewards may have no cash value unless clearly stated otherwise, and some rewards may need to be used within a specific window. For certain offers, identity checks and a valid government-issued photo identification card may be required before redemption. If an offer is limited to players physically located in Nevada, it will be stated in the promotion details.

We reserve the right to modify, suspend, or remove a promotion when necessary, including when we reasonably believe the offer is being misused, claimed in error, or made unavailable due to operational or compliance needs.

Game Access and Platform Availability - What You Can Expect Day to Day

We work to keep games and services available, but access may occasionally be limited due to maintenance, software updates, location restrictions, device compatibility, or unexpected technical issues.

Because the platform relies on software and network services, we cannot guarantee that:

• Every game, feature, payment method, or promotion will be available at all times
• A specific title or provider will remain available in your jurisdiction
• Service will be uninterrupted or free from errors

We may add, remove, suspend, or limit games, features, or promotions at any time to keep the platform safe, compliant, and functional.

Fair Play Standards - Keeping the Experience Balanced

You agree to use the site lawfully and in good faith. That means playing for personal entertainment and following the rules shown on the platform and within each offer.

Prohibited behavior includes, but is not limited to:

• Fraud, chargeback abuse, or attempting to reverse legitimate transactions to gain an unfair advantage
• Collusion or coordinated play designed to exploit games or promotions
• Bonus abuse or attempting to claim offers using false details, duplicate accounts, or misleading information
• Tampering, hacking, or attempting to manipulate games, results, promotions, or platform systems
• Using unauthorized software, bots, scripts, or automated methods to interact with the site
• Allowing anyone else to use your account or using someone else’s account

If you are unsure whether a specific behavior is allowed, it is on you to ask before acting. That protects your account and helps keep gameplay fair for everyone.

When We May Step In - Restrictions, Reviews, and Account Actions

To protect players, the platform, and operational integrity, Cadence Crossing Casino may take reasonable actions when we believe there is a valid reason to do so. Depending on the situation, this may include:

• Limiting certain features (like deposits, withdrawals, or promotion access)
• Placing transactions on hold while we review verification or security concerns
• Removing promotional eligibility or reversing bonus credits tied to misuse
• Suspending or closing an account where rules appear to have been broken, verification is incomplete, or activity suggests fraud, account sharing, or prohibited behavior

We aim to apply these steps in a measured, fair way. Where appropriate, we may request additional information so we can complete a review and restore normal access.

Real-World Glitches - Errors, Mistakes, and Technical Interruptions

Sometimes errors happen. This can include game malfunctions, interrupted sessions, communication issues, incorrect displays, bonus crediting mistakes, or system errors that affect balances or outcomes.

If an obvious error occurs, Cadence Crossing Casino reserves the right to correct it and address the impact in a reasonable manner. This may include voiding affected bets, adjusting an incorrect balance, correcting promotion tracking, or resetting an affected game round, depending on what is fair and technically possible.

If you believe something went wrong during play, contact support with as much detail as possible (game name, time, device, and what you saw), and we will review it.

Responsible Gaming - Play for Entertainment, Not Income

Gambling should be treated as entertainment, not a way to make money. You are responsible for managing your play within your means and understanding that outcomes are uncertain.

We encourage you to use responsible gaming tools where available, including deposit limits, time-outs, and self-exclusion. For more information and support resources, visit our Responsible Gaming page.

Our Content and Branding - Intellectual Property Basics

The website’s design, text, logos, graphics, software elements, and other original materials belong to Cadence Crossing Casino or its licensors and are protected by applicable intellectual property laws.

You may not copy, reproduce, republish, distribute, or commercially exploit any site content without written permission, except where the law allows limited personal use for viewing the site and using the services as intended.

Third-Party Providers and Linked Services - How the Platform Is Delivered

Some parts of the service may be delivered through third-party providers, including game developers, payment processors, identity verification vendors, and technical infrastructure partners. Availability and performance of these services can vary and may be subject to provider limitations or outages.

The site may also contain links or references to external services. We are not responsible for third-party sites, tools, or content outside our control, and you should review their terms if you choose to use them.

Limits of Responsibility - What We Are and Are Not Liable For

To the extent allowed by applicable law, Cadence Crossing Casino is not responsible for losses or damages caused by circumstances such as:

• Service interruptions, downtime, or maintenance windows
• Device issues, unsupported browsers, or user-side connection problems
• User error, including mistakes in deposits, withdrawals, or gameplay choices
• Third-party failures involving payment networks, providers, or communication systems
• Events outside reasonable control, such as power failures, natural events, or broader network disruptions
• Misuse of your account, including situations where your login details were not kept secure

Nothing in these platform rules is intended to limit any rights you may have that cannot be excluded under applicable law.

“As Is” and “As Available” - No Guarantees of Constant Access

The website, games, and services are provided on an “as is” and “as available” basis. We aim for reliability, but we cannot promise uninterrupted access, constant availability of all features, or error-free operation at every moment.

Updates to These Terms - Staying Current

We may update these terms from time to time to reflect changes in services, security practices, legal requirements, or operational needs. The most recent version posted on the website will apply from the date it is published, unless a different effective date is stated.

Continuing to use the platform after an update means you accept the revised terms. It is a good habit to check this page periodically, especially before claiming a new promotion or making a large deposit.

Other Key Policies You Should Review

These terms work alongside other policy pages that explain specific parts of how the platform operates. Depending on your use of the services, you may also want to review:

• Our Privacy Policy
• Our Cookie Policy
• Bonus-specific rules shown on each promotion
• Any anti-money laundering and know-your-customer guidance provided during verification

If there is a conflict between a promotion’s specific terms and these general account rules, the promotion’s terms will typically control for that specific offer.

Need Help? Here’s How to Contact Cadence Crossing Casino

If you have questions about these site terms, your account, payments, or promotions, contact our support team through the official channels:

• Email: casino@cadencescrossing.com
• Phone: 1-888-426-3661
• Live chat: Available on the website
• Frequently asked questions: Available on the website

Using official support channels helps protect your privacy and keeps your account secure.

These terms are meant to set clear expectations, support fair play, and keep the experience balanced for everyone on Cadence Crossing Casino. By continuing to access or use the site, you’re confirming you understand and accept the rules that apply to the platform, your account, and the services provided.